Shipping Policy

Our goal is to make the ordering and delivery process as simple as possible. Here you’ll find all the information about how your order is processed and shipped.

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Last updated: September 2025

1. Order Processing Times

2. Delivery Times

3. Order Process on Veloris

4. Shipping Costs

5. Shipping Your Order

6. Additional Information & Customer Service

1. order processing times

  • After placing an order, we take 1–3 business days to process it.
  • Orders placed during the week are usually processed within 1 business day.
  • Orders placed on Friday evening or over the weekend may take a little longer to process.

2. delivery times

  • Once processed and shipped, your order is typically delivered within 8–12 business days.
  • Please note that delays may occur during peak periods or due to external circumstances, such as the Covid-19 pandemic.

3. order process on veloris

Go to the product page and add the desired item to your cart by clicking the “Add to cart” button.


Make sure you’ve selected the correct variant, then click “Proceed to checkout.”

 

Enter your shipping details on the information page and click “Continue to shipping.”
Double-check your shipping information on the next page.
Note: All shipments are free of charge — Veloris always covers the shipping and delivery costs.

 

Continue by clicking “Proceed to payment” and choose your preferred payment method.

 

Available payment methods:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • PayPal
  • EPS
  • Sofort (direct bank transfer)

All payment options on Veloris are protected with SSL encryption, ensuring that you always pay in a secure environment.

4. shipping costs

  • With Veloris, there are no shipping costs.
  • Every order is delivered to your doorstep free of charge.
  • No minimum order amount is required.

5. shipping your order

  • We make sure your order is processed and shipped as quickly as possible.
  • To keep prices fair, we group orders in bulk and ship them together once the minimum quantity is reached.
    This helps us contribute to a more sustainable and responsible world.

Note: During peak periods or under special circumstances (such as the Covid-19 pandemic), delivery times may be extended.

6. additional information & customer service

  • Would you like your order to be shipped the same day? Contact us via email before completing your purchase — our support team will be happy to help you find the best solution.
  • For any further questions or concerns, you can always reach out to our customer service team.